FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Can I get a lower price ? Any discount ?

Yes , Price is not a problem. everything could be negotiated based on the quantity.

Can I have a sample order?

Yes, we welcome sample order to test and check quality.

What is the lead time?

For usual products. We keep stock, could ship 1-3 days after PO. For big quantity and special products. Please check lead time with our sales representative.

How do you ship the goods and how long does it take arrive?

We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive.

Do you have MOQ ?

Mixed samples are acceptable, We do not have MOQ,1 sample is available.

What is your payment terms?

Payment Terms : We mainly accept prepayment by Alibaba  ,T/T bank transfer , West Union or Cash.
Price Terms:EXW Shenzhen

What is your warranty time ?

Warranty time is 12 months
This warranty does not cover damage caused by man-made damage,improper care/use,negligence,and force majeure such as natural
disaters,earthquakes,fires,etc.

OEM,ODM service is available?

Yes, HDV have a strong ability to offer customers ODM&OEM products of highest quality. And it will require the MOQ.

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